I would score Old Mutual a zero star if I could

I'm writing this review following at least 6 months of the most frustrating and terrible service from Old Mutual. I can why their rating is as poor as it is.

I have an account that was money for my nephews 18th birthday present. He has just turned 19 and still doesn't have the money.

I created the Old Mutual account for him in 2003. Last year I started the process of trying to withdraw the funds into his mother's account so he could get the money I saved for him. It has now been at least 6 months of backwards and forwards with poor one off responses from their inbox and phoning them is pointless.

Right from the start I was clear that I needed the money paid into an account that wasn't mine - I live in the UK and my nephew in South Africa. I was sent a form that allowed transfer into a 3rd party account (after being sent the wrong one). I got hold of all of the required documentation, sent it multiple times and eventually I received confirmation that the money had been transferred. After a week I followed up as the money hadn't been received. After weeks of chasing via email and WhatsApp we discovered that the payment had been returned!!!! This was because the payment was attempted TO MY BANK ACCOUNT!! Exactly the opposite of my request! Old Mutual have all the information they need and despite numerous further attempts we are not able to get this resolved!! I'm at my wits end!!