I would NEVER NEVER EVER ADVISE ANYONE TO DO ANY BUSINESS WITH OLD MUTUAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

In September'18 I have inquired on a funeral plan for my father, I have once again followed it up with it in about October/November, And still no one got back, I sent a email in December again, and only then they got back to me, The consultant was friendly and assisted me, But he never did his job, He never told me there is a waiting period, he never told me that there was medical underwriting. Thinking that If my father had passed away at least I would have something to pay for the funeral, In December'19 My father passed. I contacted old mutual, and they said that they do not see a funeral policy on my file, but only a accidental death policy for my father, I have sent in a complaint stating that I have never asked for or accepted that policy. After a while Old mutual got back to me and said that there is a funeral policy, but I would not be able to claim as it is still within the waiting period (that I was not aware of).

Not really giving me feedback regarding the extra policy they added with out my permission, I have notified old mutual that I had not known about the waiting period as the consultant did not inform me on anything. I feel it is unfair as I could rather then save the money I was paying or perhaps invest it.

Meantime I had made a loan to pay for the funeral, even more then what the policy amount is, And Old mutual wants to pay me not even half of the policy amount for the convenience. After acknowledging They are in the wrong.

If Old mutual's service was not as bad as it is, the passing of my father would then be over the waiting period, it only took them 3 months to get back to me regarding the policy,

I have more policy's with Old mutual, And we going to rather cancel them and go to a different company,

I would NEVER NEVER EVER ADVISE ANYONE TO DO ANY BUSINESS WITH OLD MUTUAL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!