JJ
Jabulile J
1 reviews | Active since Jul 2025
17 Jul 2025, 12:45
I would like to write a review about the gentleman that was helping me, he was so polite and took his time to explain everything to me
I would like to write a review about the gentleman that was helping me, he was so polite and took his time to explain everything to me. I was on a call for one hour and no one on that line helped they kept on transferring me until I ran out of airtime. They need to do better or get training cause if this gentleman could help it means if they really wanted to help they would have, give him a raise and a large Dec bonus.
Helpful (0)
Replies (1)0
Replies (1)
Old Mutual's replyOfficial
17 Jul 2025, 13:29Good Day Jabulile, thank you so much for taking the time to share your experience. We’re truly sorry to hear about the frustration you faced initially, and we completely understand how disappointing it must have been to be transferred repeatedly without assistance, especially after spending so much time (and airtime) trying to get help. That said, we’re incredibly grateful for your kind words about the gentleman who assisted you. We’re proud to hear that he provided the service and care you deserved from the start. Recognition like this matters, and we agree, he absolutely deserves it.We’re taking your concerns seriously, and we’ll be looking into the service gaps you experienced. Thank you again for highlighting both the problem and the person who got it right.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply17 Jul 2025, 13:29
Official
Good Day Jabulile, thank you so much for taking the time to share your experience. We’re truly sorry to hear about the frustration you faced initially, and we completely understand how disappointing it must have been to be transferred repeatedly without assistance, especially after spending so much time (and airtime) trying to get help. That said, we’re incredibly grateful for your kind words about the gentleman who assisted you. We’re proud to hear that he provided the service and care you deserved from the start. Recognition like this matters, and we agree, he absolutely deserves it.We’re taking your concerns seriously, and we’ll be looking into the service gaps you experienced. Thank you again for highlighting both the problem and the person who got it right.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management