I would like to specifically thank Harriet Swartz (Liaison) for the urgency and support throughout the process of my claim

I would like to specifically thank Harriet Swartz (Liaison) for the urgency and support throughout the process of my claim. Initially, the way the process was handled through the call centre, was completely unacceptable and caused a huge delay at the end. After lodging my complaint on the Old Mutual platform, the same process was taken over by Harriet Swartz. She updated me on a regular basis, ensured I was fully aware of where we were in the process and what I can expect in terms of next steps. From the time she became involved up to the end it took less than two weeks to sort out an issue which was started in October already. I am very grateful for her support, thank you very much Harriet.