VM
Vuyiswa M

1 reviews | Active since Dec 2017

07 Sept 2023, 13:01

I would like to complement Coleen Aanhaizen,on the exceptional customer service

I would like to complement Coleen Aanhaizen,on the exceptional customer service. It has been a nightmare dealing with Old mutuals systems and processes that are not customer centric and do not put customers needs in the centre. Coleen has made the process of closing all my accounts and deleting my profile the most graceful thing I have ever done with you guys. I hope one day she is recruited by a company that will value her skills and abilities

0
Replies (1)
Old Mutual
Old Mutual's reply07 Sept 2023, 13:19
Official
Dear Vuyiswa

Thank you for the review.

This is certainly great to hear. We will definitely share this feedback with Coleen and her management team.

Thank you for taking the time to provide us with this feedback.

Regards
Old Mutual Complaints Management