I WOULD LIKE TO CANCEL MY POLICY

I'm extremely disappointed in the type of service I received from Old Mutual, I am being charged on my policy for stuff I am not, when I sent a query regarding this to Kwasi Asanda Magengelele because he is handling my account, he help me and said that everything is fixed and corrected. On the 20th the debit order goes off and nothing has been changed still the same R599 I must pay when I resent a email to Kwasi Asanda Magengelele he said that he is waiting for feedback from IMED this went on for a week so today I sent him a email stating that I want Old Mutual to please CANCEL I REPEAT CANCEL MY POLICY PLEASE and Old Mutual was my 1ste choice when I app**** for this life cover but this was not what I expected so please CANCEL my policy THANK YOU.