LN
Lebohang N
1 reviews | Active since Oct 2017
05 Mar 2026, 15:11
I withdrew from my two pot, on the third Sars confirmed a directives was sent and yet today I received a message from Old Mutual saying they are still waiting for a directive
I withdrew from my two pot, on the third Sars confirmed a directives was sent and yet today I received a message from Old Mutual saying they are still waiting for a directive. The service with our two pots doesn’t seem to improve, it’s really concerning having your fund in an institution that doesn’t respond to emails either, had no chat points and long call queues
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Replies (5)0
Replies (5)
Old Mutual's replyOfficial
05 Mar 2026, 15:35Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply05 Mar 2026, 15:35
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
LN
Lebohang N's updateReviewer Update
10 Mar 2026, 15:38It is unfortunate that you have made no contact till today,please advise what the issue is as I have contacted SARS and they advise that the delay is with my fund administrator, please note that I see that many complaints are the same meaning there must be an issue at Old Mutual and you refuse to take accountability or be open with your customers, this will be the 7th day and yet I will not be earning interest on the money you have kept unpaid, your system needs an upgrade
LN
Lebohang N's update10 Mar 2026, 15:38
Reviewer Update
It is unfortunate that you have made no contact till today,please advise what the issue is as I have contacted SARS and they advise that the delay is with my fund administrator, please note that I see that many complaints are the same meaning there must be an issue at Old Mutual and you refuse to take accountability or be open with your customers, this will be the 7th day and yet I will not be earning interest on the money you have kept unpaid, your system needs an upgrade
Old Mutual's replyOfficial
10 Mar 2026, 16:19 Good day, Lebohang N.
Thank you for your follow-up. Your concerns are noted. Your review has already been escalated to the relevant team for investigation. They are currently looking into the matter and will make contact with you directly to provide feedback and clarity.
Kind regards
Old Mutual Complaints Management
Thank you for your follow-up. Your concerns are noted. Your review has already been escalated to the relevant team for investigation. They are currently looking into the matter and will make contact with you directly to provide feedback and clarity.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply10 Mar 2026, 16:19
Official
Good day, Lebohang N.
Thank you for your follow-up. Your concerns are noted. Your review has already been escalated to the relevant team for investigation. They are currently looking into the matter and will make contact with you directly to provide feedback and clarity.
Kind regards
Old Mutual Complaints Management
Thank you for your follow-up. Your concerns are noted. Your review has already been escalated to the relevant team for investigation. They are currently looking into the matter and will make contact with you directly to provide feedback and clarity.
Kind regards
Old Mutual Complaints Management
LN
Lebohang N's updateReviewer Update
16 Mar 2026, 12:33Can I be called back
LN
Lebohang N's update16 Mar 2026, 12:33
Reviewer Update
Can I be called back
Old Mutual's replyOfficial
16 Mar 2026, 14:04Good day,
We have shared your request with the team.
Kind regards
Old Mutual Complaints Management
We have shared your request with the team.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply16 Mar 2026, 14:04
Official
Good day,
We have shared your request with the team.
Kind regards
Old Mutual Complaints Management
We have shared your request with the team.
Kind regards
Old Mutual Complaints Management