I WITHDRAW ALL MY POLICY FROM OLD MUTUAL AND I NEED MY MONEY BACK

I AM SO DISAPOINTED AT OLD MUTUAL AGENTS AND THEIR OFFICES ,I MISS APAYMENT IN NOVEMBER AND DECEMBER I PAY EARLY USING MY POLICY AS REFERENCE BUT WHEN I CALL JANUARY THEY SAY THEUY DIDNT RECEIVE ANYTHING AND THEY LAPSED THE POLICY,LATER AFTER A DAY A LADY CALLED ME TO SAY WE REINSTATE THE POLICY SHE WAS SO POLITE AND NICE WE PROCEEDED UNTIL SHE MAKES ME ACCEPT DEBIT ORDERS ON MY PHONE ,TO AN EXTEND THIS LADY WAS CREATING ANOTHER POLICY FOR ME ,ON THE 19 JANUARY 2023 ,I RECEIVE THE DOCUMENTS YESTERDAY 23/01/2023 ,WITH A DIFFERENT POLICY NUMBER WITH MY NAME AND MY MOTHERFS NAME,,NO COOLING PERIOD ETC I AM GOING TO BE DEBITED ON THE 25 ,WHEN I CALL OLD MUTUAL THEY TOLD ME IT WILL TAKE 5 WORKING DAYS AND I WONT GET MY MONEY BACK IS THAT RIGHT LIKE THIS ?I HAVE ASK THE LADY S NUMBER SO THAT I CAN SORT HER OUT THEY DENY ME THE NUMBERS ,BUT I TOLD THEM NO DEBIT ON MY ACCOUNT CAUSE THAT LADY I WANT TO SUE HER LIKE REALLY ,THIS POLICY COMPANIES TAKE ADVANTAGE OF ME IT WAS ASSUPOL NOW OLD MUTUAL I WANT TO WITHDRAW COMPLETELY FROM THIS PEOPLE AND I WANT TO WARN ALL SOUTH AFRICANS NEVER TAKE A POLICY ETC BY PHONE NEVER I HAVE LEANED A LESSON BUT I WANT TO TAKE SERIOUS MMEASURES TO THIS LADY OR OLD MUTUAL