1 reviews | Active since Feb 2025
I went to the Saveways Centre Old Mutual branch to be assisted
I went to the Saveways Centre Old Mutual branch to be assisted. I received very rude and poor service from the branch manager of the place (Zinhle). I was busy with another consultant and then scanned a QR code to enquire about the home loan services, this is when the branch manager (Zinhle) told me that I can’t take any photos at the branch, I then explained that I am not taking a photo, but rather scanning the code so that I can have more information while the consultant was busy with my query. She then went back and forth and told me that a QR code is a photo, this was news to me as I was simply enquiring. While speaking, she walked out on me and didn’t pay attention to what I wanted to say. This behaviour is outrageous and so unprofessional, this is not customer service and the behaviour is not tolerated.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
