I was on a phone cal...

I was on a phone call now with your agent Reegan Titus, explaining to me that my claim was only processed yesterday, when I did put my application on the 27th of May, schools are opening on Tuesday, and I need this money to cover my kids stationery but now im supposed to wait another 9 days from yesterday when It was processed, I feel like it’s unfair to me, I invested in this policy to cover me when I need it but I’m being let down now No one is telling me when I will get the money