i was not treated with respect by Tracy van Rooyen

i went to Old mutual on monday the 2nd of March as i want to cancel the investments i have with them, and i spoke to Tracy who said i must bring 3 months bank statement, id an dproof of address. came back with everything they need on Wednesday the 4 of March and she tells me her branch only has one lady who does cancellations and at that moment i would no 5 on the line waiting to be seen by her, i dont mind waiting i have taken a day off to sort this out ,the she goes again are sure you dont mind waiting because she is busy right now and i said okay since i am no 5 i came go my other appointment then came back as soon as i can. then i came back later she (Tracy) Ohhh the lady who is suppose to see is dealing te last client and would be going to lunch after so she cant see you now, then i ask her how long does it take to cancel, shes says only a few minutes but she cant do it now because she also has a right to lunch break . so you will have to find an alternative either you go to maponya or south gate by the way south gate dont have electricity, i got angry and left the branch without the help i came for. when i asked for the Branch manager she says its Mothusi Setlai are you sure