1 reviews | Active since Oct 2012
I was misled into taking the policy.
I am very disappointed at the service I received from one of the Old Mutual's consultants. I took out a policy in October last year with Tholinhlanhla which was a Life Cover as agreed, the cover was going to pay out in a cause of Accidental death, disability and death due to natural cause. The cover is worth R250 000 for only R150 per month. Surprisingly on the 21 of January 2015 after receiving a copy of my portfolio from Old Mutual I see that on the policy it states \Accidental death and Disability Plan"";15/02/05 15:42;5;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;821421;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/02/26 14:17;15/02/26 12:28;Vodacoms shocking pathetic service;8,81E+12;ALL;***;It has been two weeks that we have trying to rectify a billing error of R13 000.00<br> Vodcom advised us to phone two other companies, which we did although all billing is done by Vodacom.<br> <br> The other companies were helpful and assisted us with our query even though it all came back to Vodacom.<br> <br> Their customer service is pathetic to say the least! They are unhelpful and I quote \I don't know. Not our problem.\"" WHAT service is that?!?! <br> <br> We will be taking it further as this is not the first time! I truly don't understand why people sign up with Vodacom. I have a MTN contract and never have I had problems such as these and when I did have problems they assisted!<br> <br> The old contract was moved onto a companies name"
Thank you for bringing this to our attention.
The matter is receiving attention and we will contact you shortly to resolve.
Kind regards
Nicolette du Toit
Complaints Assessor
Thank you for bringing this to our attention.
The matter is receiving attention and we will contact you shortly to resolve.
Kind regards
Nicolette du Toit
Complaints Assessor
