1 reviews | Active since Jun 2015
I was misled
I took a funeral cover where i was assured i'd be emediately after signing and even before my 1st premium goes off and that should anything happens i'd be able to claim. Then my mom died when i phoned my advisor at 1st he said i can claim then the following day he phoned saying he forgot to tell us that there is a waiting period of 1year given my mothers age, my frustration is that after he has got his commission n i already paid my premium and a death event happens is when i hear about waiting periods of which i was never awere off. I am now struggling to lay my mother to rest as i had the impression that she had a life cover in her name where she was covered imediately. I don't even think i would recommend Old Mutual to anyone anymore nor even take college fund policy thingie for my daughter nor any other policy with Old Mutual.
Thank you for taking the time to inform us of the matter.
We will investigate and contact you to resolve.
Kind regards
Brent Sellidon
Thank you for taking the time to inform us of the matter.
We will investigate and contact you to resolve.
Kind regards
Brent Sellidon
