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malusi M

1 reviews | Active since Jun 2015

22 Jan 2016, 04:11

I was misled

I took a funeral cover where i was assured i'd be emediately after signing and even before my 1st premium goes off and that should anything happens i'd be able to claim. Then my mom died when i phoned my advisor at 1st he said i can claim then the following day he phoned saying he forgot to tell us that there is a waiting period of 1year given my mothers age, my frustration is that after he has got his commission n i already paid my premium and a death event happens is when i hear about waiting periods of which i was never awere off. I am now struggling to lay my mother to rest as i had the impression that she had a life cover in her name where she was covered imediately. I don't even think i would recommend Old Mutual to anyone anymore nor even take college fund policy thingie for my daughter nor any other policy with Old Mutual.

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Replies (1)
Old Mutual
Old Mutual's reply22 Jan 2016, 09:15
Official
Hello mehloh,

Thank you for taking the time to inform us of the matter.

We will investigate and contact you to resolve.

Kind regards

Brent Sellidon