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Mzwandile

1 reviews | Active since Feb 2026

03 Feb 2026, 13:58

I was ****med by an ...

I was ****med by an advisor by the name of Athembele Gonya who secretly opened an funeral policy worth 802, he signed on my behalf and activated the policy on my behalf

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Replies (6)
M
Mzwandile's update03 Feb 2026, 14:28
Reviewer Update
I was ****med by an advisor by the name of Athembele Gonya from Old Mutual who secretly opened an funeral policy worth R802 with out my consent, he signed it and the policy deducted for 2 months from my payslip
Old Mutual
Old Mutual's reply03 Feb 2026, 15:26
Official
Good day,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management
M
Mzwandile's update03 Feb 2026, 16:02
Reviewer Update
Thank you for replying and will be waiting for your call
Old Mutual
Old Mutual's reply03 Feb 2026, 16:41
Official
Thank you. We will be in touch.

Kind regards
Old Mutual Complaints Management
M
Mzwandile's update04 Feb 2026, 13:15
Reviewer Update
If i may ask how a person can get their money back with out waiting for the investigation to end cause I don't think it's fair that I have to wait for my money while I was wronged
Old Mutual
Old Mutual's reply04 Feb 2026, 13:36
Official
Good day, Mzwandile.

We note your concerns and understand your frustration. Please be advised that the matter is currently being attended to. Feedback will be provided via email once the investigation process has been completed.

Regards
Old Mutual Complaints Management