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Portia

1 reviews | Active since Dec 2025

15 Dec 2025, 11:52

I was claiming for m...

I was claiming for my funeral cover monthly premiums it’s been four months now not yet paid

0
Replies (7)
Old Mutual
Old Mutual's reply15 Dec 2025, 13:42
Official
Good day Portia,

We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Regards
Old Mutual Complaints Management
P
Portia's update15 Dec 2025, 13:59
Reviewer Update
I just received d the money but is short and now I’m still here in Old mutual park head office the system is bad
Old Mutual
Old Mutual's reply15 Dec 2025, 14:18
Official
Hi Portia,

We note your message, and our team will provide you with feedback via email.

Regards,
Old Mutual Complaints Management
P
Portia's update15 Dec 2025, 14:22
Reviewer Update
I don’t need email I need my money because you were deducting R320 for 3years with 7 Months but you paid me R4258 for what? Where is the rest of my premiums
P
Portia's update15 Dec 2025, 14:28
Reviewer Update
Imagine still wait here in the Head office Mutualpark Cape Town for 3 hours poor lady in front desk we stressing her and you guys hiding behind you don’t want us to come to you..patiently waiting for my money on th front desk
Old Mutual
Old Mutual's reply15 Dec 2025, 14:44
Official
Good day, Portia.

We can assure you that one of our consultants will reach out to you to assist you further.

Regards
Old Mutual Complaints Management
P
Portia's update15 Dec 2025, 14:47
Reviewer Update
That’s a lie