LK
Lucas K

1 reviews | Active since Oct 2023

17 Oct 2023, 17:19

I was **** about my savings plan by an Old Mutual consultant

I only got fed up when i went to do a savings plan in Louis trichardt for my baloon payment a year after i bought a car. I told one of the consultant tight away that to the reason i m doing a savings plan was that i need to settle my baloon payment immediately after 5yrs. The consultant said all thumbs up. A year later when i went to open another savings plan, i was told that Old mutual doesn't have 5yr savings plans since few years ago even before i opened that same savings plan for my baloon payment.

So on my second investment, i was told that i will be allowed to withdraw. N of which it wont be all of the money n should i do so, there would be penalties.

In some companies, consultants will really mess you and your plans up. M very disappointed.

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Replies (1)
Old Mutual
Old Mutual's reply17 Oct 2023, 17:20
Official
Dear Lucas 

We are sorry to hear about the service experience. We will investigate and contact you directly to assist.

Regards
Shannon Wentzel
Old Mutual Complaints Management