i want to know why they say by offices this side i am entiteld to get the 30000 i paid on her but head office in cape town says no.

i had a death policy at old mutual. on me my wife and 3 children. my daughter turned 21year on 01/01/2019.she was ****ed by a taxi on 28/01/2019 the taxi jumped a red robot. when i put in a death claim old mutual in greenacres by us said im entiteld to the money but head office refuse to pay the claim because they say because she turned 21 years on 01/01/2019.i have surenderd the policy in march 2019 deu to i feel they did not treat me right. my name is Mr J J de Ridder cell no ***.my email addres is ***.