EE
Eileen E
1 reviews | Active since Jul 2022
29 Sept 2025, 12:22
I want to know why i...
I want to know why it is so dam difficult to be able to speak to a consultant just to change your debit order date?? They refer you to self-help and whatsapp but there are not a option to change your dates Really?? You waiting in a queue for 65 min just to speak to someone
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Replies (2)
Old Mutual's replyOfficial
29 Sept 2025, 12:40Good day Eileen L,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's reply29 Sept 2025, 12:40
Official
Good day Eileen L,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Old Mutual's replyOfficial
02 Oct 2025, 15:52Good day, Eileen L.
We can confirm that our team has been in contact with you and the matter has been attended to. We truly value your patience and once again apologise for the inconvenience you experienced.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and the matter has been attended to. We truly value your patience and once again apologise for the inconvenience you experienced.
Regards,
Old Mutual Complaints Management
Old Mutual's reply02 Oct 2025, 15:52
Official
Good day, Eileen L.
We can confirm that our team has been in contact with you and the matter has been attended to. We truly value your patience and once again apologise for the inconvenience you experienced.
Regards,
Old Mutual Complaints Management
We can confirm that our team has been in contact with you and the matter has been attended to. We truly value your patience and once again apologise for the inconvenience you experienced.
Regards,
Old Mutual Complaints Management