I WANT MY REFUND!!!

In March, someone from Old Mutual took a policy in my name without my consent. I have written to them endlessly about getting my refund back because they stole from me but they are yet to refund my money. This is TWO freakin months later. It's very easy for them to willingly open *****ulent policies without due process but we literally have to bend back and ****en forth to get our refunds. They are ****ming everyone because on Facebook there's a new victim reporting their negligence. The whole company does not take us seriously and they ***** from consumers every chance they get. It is sickening. I spoke to a consultant who **** and said they will give me a response and my refund this week but it's the weekend now meaning I won't get my money back. This is too much. The whole economy has everyone in a chokehold and they are busy *****ing from consumers. They disgust me.