I want my Money you *****’s........!!!!!!!!

Well here I am again .....!!I have sent 11 email in total, called 9 times ,Either my airtime runs out or I get to their voicemail at the claims department.They said that they will investigate but they never even called me back to resolve this issue .I have had a 2 in one investment and I mention that I want to cancel it and withdraw all my monies and cancel the policy .I need this money to survive and I honestly Don’t know what to do anymore to get my monies .