KG
Khaye G
1 reviews | Active since May 2020
05 Jun 2026, 09:43
I want my money paid
I had a horrible experience with Oldmutual Lakeside Mall Branch, I went to surrender the two educational plans that had matured and was told to come back on the 3rd of April, came back was told the matter is being escalated to Head office. I went in again in April and no proper explanation given, resorted to calling directly to the national call Centre and up until today I get no response they keep me on hold until they drop the call on the reviews.
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Old Mutual's replyOfficial
05 Jun 2026, 10:22Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply05 Jun 2026, 10:22
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management