I want my money

I am tired of you guys it's funny how quick it is for you to take debit orders before time and when it's time to pay it's a problem first I submitted a claim for covid 19relief in may and I still have not received feedback but the debit order went off and I am still told that my claim is in process for over two months second I went to your bank to cancel my investment cause I am no longer working and I was told that I will be refunded which according to me I need to receive 5000 and I am given 2600 so where is the rest of the money