I WANT MY MONEY BACK OLD MUTUAL......!!!!!!!!!!!!!

I'M HONESTLY VERY ANGRY WITH OLD MUTUAL, I HAVE A MONEY ACCOUNT WITH THEM AND IN NOV I DID A TRANSFER TO AN FNB ACCOUNT BUT THE MONEY DID REFLECT ON THE PERSONS ACCOUNT BUT IT WAS DEDUCTED FROM MY MONEY ACCOUNT, I LOGGED A QUERY WITH OLD MUTUAL IN NOV BUT THEY COULDN'T ASSIST ME THEY REFEREED ME TO TRANS AFRICA BUT THE CONTACT DETAILS THEY GAVE ME ARE INCORRECT THEY ARE FOR SOME SALON IN CAPE TOWN.

WHEN I TRY TO CALL THE ****** OLD MUTUAL CALL CENTER I NEVER GET TO SPEAK TO AN AGENT I HOLD FOR HOURS BUT NO ONE HELPS ME.

WHEN I SEND EMAILS TO THE MONEYACCOUNT EMAIL ADDRESS ITS KEEPS SENDING BACK AN AUTO RESPONSE MAIL TELLING ME SOMEONE WILL ASSIST BUT NEVER DOES AND KEEPS GIVING ME STUPID REFERENCE NUMBERS ([MMAS***] - REF: [MASC48469) IM REALLY ANGRY BECAUSE R2000 IS NOT LITTLE MONEY TO JUST LET GO JUST LIKE THAT.

I'M JUST ANGRY AND UPSET WITH OLD MUTUAL PATHETIC CUSTOMER SERVICE . I WANT MY ****** MONEY BACK.

Dear Thobekile Mkhize

Thank you for your email.

If you have any Money Account related queries, please email *** or call the Service Centre on ***for assistance or visit your nearest Old Mutual branch,

A consultant would be able to assist and provide you with clarity on your query.

Kind regards

TSWELOPELE DAMANE

Banking Administrator I Money Account Service Centre Mutualpark, Pinelands T. *** I INT. +27 (0)21 *** F. +27 (0)21 *** I E. *** I R. [MASC48469]

www.oldmutual.co.za I facebook.com/OldMutualSA I @OldMutualSA Old Mutual Logo