I want my money back from Old Mutual!

I transferred 1500 from my Standard Bank app to my Old Mutual money account on the 16th of march 2026, the money never reflected but it was out of my Standard Bank account. I went to Old Mutual branch 58498 to get assistance. They asked me to email my ID and proof of payment, we did all of that…even got my reference no MASC***. Till today I haven’t received my R1500 from Old Mutual. I’ve been going to the hazyview branch almost everyday asking for feedback but I never got any. They keep telling me that they’re still investigating my case. With all the proof I’ve sent to them and all the emails sent for feedback they still haven’t got back to me. I want to understand this…what is so difficult about sending my money back to my Standard Bank account since you guys have all my information or the Old Mutual account???? It’s my money and they’re making it seem like they’re doing me a favour. I really don’t understand. I want my R1500 back please! Or I’m taking this further. It’s been two months!