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Sannie M

1 reviews | Active since Aug 2021

25 Apr 2025, 05:21

I want my money back

Ever since I sent through my payslip and proof of account on 8th of April, you still have not refunded my money that you debited end of March, I have been complaining and waited for far too long for my money and still I'm not getting assisted. I want my money back old mutual

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Replies (3)
Old Mutual
Old Mutual's reply25 Apr 2025, 06:46
Official
Good day Sannie,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management
SM
Sannie M's update25 Apr 2025, 10:29
Reviewer Update
You have been apologizing since 08 March but nothing is happening, I still have not received my money back, what exactly are you investigating, you are well aware that you have been debiting money on my payslip yet you still don't give me my money back
Old Mutual
Old Mutual's reply25 Apr 2025, 10:33
Official
Good day, Sannie.

We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management