vN
vallerie N

1 reviews | Active since Jan 2016

08 Jan 2016, 11:24

I WANT MY MONEY BACK

The old mutual consultant mislead me into taking a education policy saying that when my children come of age and want to go to university old mutual will pay 50% and the government will pay the other 50% for the cost. i took the policy on 01/07/2014 and didn't receive any policy docs i called several times and got nothing, after speaking to friend who said that this policy will pay what the consultant said i called old mutual and was told that i only have a saving plan and they will not pay anything towards the university. the lady also told me that she cannot tell me how much they would pay at the end of the policy as she can only get daily value and that i can surrender the policy but will only get back R1900. i paid over R6000 to date and i want all the money i paid so far back. if i knew that this would happen i would have rather invested my money instead of taking this policy. old mutual is now playing with my children's future and i just want my money back i don't want to hear about admin fee and terms and conditions because this was never sent to me because they knew i would have never agreed to this policy. I WANT ALL MY MONEY BACK IMMEDIATELY

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Replies (1)
Old Mutual
Old Mutual's reply08 Jan 2016, 11:52
Official
Hello ashval,

Thank you for bringing this to our attention. We will investigate and contact you directly to resolve.

Kind regards

Chris Cloete
Complaints Management