I want my money back

I'm highly disappointed at the service iv received from you guys for the past 2years. I took out an education policy from you and was told I would receive statements every month and to date NOTHING, all I get is increases on the initial premium nothing more and I personally went to one of ur branches to hv this matter resolved and to date NOTHING. I decided to cancel the policy on the 17th of september, ur consultant told me my debit orders would stop immediately and processing would take 5days. Only yesterday do you decide to call me about my bank statement that has no initials and surname don't knw wtz wrong wth ur equipment and consultants cz I sent everything in order and this morning I woke up to a debit order from u guys REALLY now. Can I just get this reversed and get all my money back, stick to ur part of the deal Pleaseeee. Bad services you guys no mannnnn