I WANT MY MONEY BACK

On 5 June 2019 I submitted an instruction in the Balfour branch to have all my premiums paid to me and I indicated that I will be continuing with the investment. I had my license as well as a bank statement (I was advised that the bank statement was acceptable as it had my physical address). By 12 June I had not heard from them so I called the call centre and a lady by the name of Ayanda advised that the instruction had not been sent for pricing. she escalated the matter and advised that I will be contacted for further instructions.

on 13 June I received an sms to complete the attached form, the sms obviously had no attachment and I had received no email. so again, I contacted the call centre and a gentleman by the name of Kyle (I think) sent me the form and advised that I needed to submitted my FICA.

I submitted the form as well as my FICA documents and I called to confirm if the form was received and if it was in order. I was told that the form was received and the instruction will be processed.

then on the 19th I receive an sms to say that I need to submit a form completed by an old mutual agent. WHY DO I NEED TO SUBMIT A FORM SIGNED BY AN AGENT WHEN I ALREADY WENT TO A BRANCH?!!

I went to the Midrand branch on 22 June and was told you were offline (go figure) so I had to wait for Monday. on Monday 24 June I went into the Southgate branch and was assisted by a very nice lady. I completed the form and the lady who assisted signed her portion and the instruction was loaded.

this morning, I am told that the form I submitted on the 13th was incomplete and that I need to submit another form. what about the new form signed on 24 June at Southgate?????

I will not submit another form, I have submitted it twice already. when I called on the 13th, why did the consultant in the call centre not tell me that the form was incomplete? and why can't Michelle Dromgoole not see the latest form dated 24 June???

somebody needs to process my instruction and cancel my instruction!