I WANT MY MONEY

Old Mutual deducted money from my account even though I had gone into one of their branches to cancel the investment policy I had thought I wanted. I cancelled the policy well in advance yet they still deducted and now it's a cat and mouse game to get my money back. I called head office to report this issue and they sent me to the branch so that it could be rectified. I went to the branch and was then told I needed to come with certain documents before my request would be processed. I do not understand why the consultant from head office could not relay this information to me so that I could go the branch prepared. Anyway everything was done at the branch. I'd even just changed banks so they requested my banking details before cancelling this policy. Funny thing though is despite the debit order going off on my new bank account they then claimed that my request to cancel the policy is still pending because I have not submitted any documents to them. That is what I found out today when I went back to the branch since Old Mutual Head Office people feel that they do not need to communicate with existing clients. Old Mutual is a pathetic excuse of a company that *****s from clients.