I WANT MY MONEY

Urgent: Investment Payout Not Received – Funds Not Reflecting

Dear Old Mutual Customer Service,

I am writing to urgently follow up regarding the payout from my investment, which I have been enquiring about at your branch on multiple occasions.

I have been informed that the payment was made; however, the funds have not reflected in my bank account. I have followed up with my bank, and they confirmed that no funds are pending or on hold in my account. There are no hanging transactions on their side.

Given this, I kindly request that you:

1. Provide the proof of payment (POP), including the date, amount, reference number, and the bank account details used.

2. Confirm that the funds were sent to the correct account.

Please treat this issue as urgent, as it has caused me unnecessary stress and inconvenience.

Here are my details for your reference:

Full Name: William Thokozane Zulu

ID:***

Contact Number:***

***

Branch Visited: East rand mall Boksburg

I look forward to your immediate response and resolution of this matter.

Kind regards, William Thokozane Zulu ***