SS
Sello S
1 reviews | Active since Nov 2021
08 Nov 2025, 09:53
I want my money
Gud morning,I've been with old mutual for 10 years now,they've been deducting money frm capitec bank account, but currently they send my refund money in the wrong account, and this happened twice this year,can u pls reverse the money u send in FNB account, and please refund my money in the account number I've send to u,each and every month ur services are not gudbto me,pls rectify ur errors and pay my money
Helpful (0)
Replies (7)0
Replies (7)
Old Mutual's replyOfficial
08 Nov 2025, 10:05Good day Sello,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
Old Mutual's reply08 Nov 2025, 10:05
Official
Good day Sello,
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
We've received your review, and we are sorry for the service you've experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Please expect a follow-up from us soon to resolve this matter during business hours.
Regards
Old Mutual Complaints Management
SS
Sello S's updateReviewer Update
08 Nov 2025, 10:10Can h pls check all ur transactions, because im not using FNB,I've been using capitec for more than 5 years and all my dedication r frm capitec bank,im not happy with ur services anymore
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Sello S's update08 Nov 2025, 10:10
Reviewer Update
Can h pls check all ur transactions, because im not using FNB,I've been using capitec for more than 5 years and all my dedication r frm capitec bank,im not happy with ur services anymore
SS
Sello S's updateReviewer Update
08 Nov 2025, 10:10If u need a proof of payment from FNB I already send it to u
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Sello S's update08 Nov 2025, 10:10
Reviewer Update
If u need a proof of payment from FNB I already send it to u
Old Mutual's replyOfficial
08 Nov 2025, 10:14We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
Old Mutual's reply08 Nov 2025, 10:14
Official
We note your comments and sincerely apologise for the frustration caused by the lack of feedback. Please be advised that your matter is receiving attention, and the responsible team will provide you with feedback via email once the investigation has been completed.
Kind regards,
Old Mutual Complaints Management
Kind regards,
Old Mutual Complaints Management
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Sello S's updateReviewer Update
08 Nov 2025, 16:00How long does it takes to check ur records?I've send you the proof frm the bank u payed the money,I can open a case of ***** and ask for affidavit
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Sello S's update08 Nov 2025, 16:00
Reviewer Update
How long does it takes to check ur records?I've send you the proof frm the bank u payed the money,I can open a case of ***** and ask for affidavit
SS
Sello S's updateReviewer Update
08 Nov 2025, 16:00Please call me on ***
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Sello S's update08 Nov 2025, 16:00
Reviewer Update
Please call me on ***
Old Mutual's replyOfficial
09 Nov 2025, 12:10Hi Sello
Please note that our team will provide you with feedback via email. Thank you for your patience while we work on resolving this for you.
Regards,
Old Mutual Complaints Management
Please note that our team will provide you with feedback via email. Thank you for your patience while we work on resolving this for you.
Regards,
Old Mutual Complaints Management
Old Mutual's reply09 Nov 2025, 12:10
Official
Hi Sello
Please note that our team will provide you with feedback via email. Thank you for your patience while we work on resolving this for you.
Regards,
Old Mutual Complaints Management
Please note that our team will provide you with feedback via email. Thank you for your patience while we work on resolving this for you.
Regards,
Old Mutual Complaints Management