I took out a funeral policy in 2018 over the telephone to insure my father-in-law’s brother

I took out a funeral policy in 2018 over the telephone to insure my father-in-law’s brother. When I submitted a claim following his passing, I was asked to provide an affidavit confirming my relationship to the deceased. I submitted the requested affidavit promptly. Thereafter, I received a message stating that only R7,798 would be paid because the information provided at the time of the policy application was allegedly inaccurate. I was very concerned by this outcome, as the policy benefit should have been R24,000. I then lodged a dispute, and the following day I received an increased amount of R9,200. However, this amount is still significantly lower than the expected payout. I requested a copy of the original telephone recording to understand what information was captured during the policy application process. To date, I have not received the recording or any feedback regarding my request.