I submitted my 2 pot withdrawal almost 2 months ago

I submitted my 2 pot withdrawal almost 2 months ago. Whilst waiting, I received a call from them asking me to resubmit the withdrawal. I resubmitted on the 14th of October, and everything was successfully done. I understand that the process takes up to 30 days. I did a follow up on the 29th day and was advised that it should be done the following day. I called again and was given different stories. They ranged from technical faults to system issues. I have spoken to more than 5 agents and each one comes with a different excuse. I requested one of them to ask a supervisor to call me yesterday ( 15 th of November) but I received no call. I called again this morning, and now the agent is telling me that they waiting on Sars. This is pathetic from Old Mutual