I send application for my two pot withdrawal on the 3rd October was told turn around time is 30days max last week when I called am told my application is stuck they will escalate today again nothing has being done

I send application for my two pot withdrawal on the 3rd October was told turn around time is 30days max last week when I called am told my application is stuck they will escalate today again nothing has being done. For the past weeks have being calling getting different stories. Today I ask to disinvest am told I can. I just want my money please help