MS
Monde S
1 reviews | Active since Aug 2018
01 Jan 2025, 19:05
I requested that *****ulent policy that was deducted from my account for 2 months ( Oct and Nov 2024) be cancelled with immediate effect and get a refund
I requested that *****ulent policy that was deducted from my account for 2 months ( Oct and Nov 2024) be cancelled with immediate effect and get a refund. They cancelled it and refunded me for one month. They said they are in the process of refunding me for the outstanding month (Nov 2024)
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Old Mutual's replyOfficial
01 Jan 2025, 21:09Hi Monde
We've received your review and are truly sorry for the service you experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Expect a follow-up from us during business hours to resolve this matter to your satisfaction.
Warm regards,
Old Mutual Complaints Management
We've received your review and are truly sorry for the service you experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Expect a follow-up from us during business hours to resolve this matter to your satisfaction.
Warm regards,
Old Mutual Complaints Management
Old Mutual's reply01 Jan 2025, 21:09
Official
Hi Monde
We've received your review and are truly sorry for the service you experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Expect a follow-up from us during business hours to resolve this matter to your satisfaction.
Warm regards,
Old Mutual Complaints Management
We've received your review and are truly sorry for the service you experienced. Your feedback is crucial to us, and we're committed to a detailed investigation to address your concerns. Expect a follow-up from us during business hours to resolve this matter to your satisfaction.
Warm regards,
Old Mutual Complaints Management