1 reviews | Active since Jun 2016
I REGRET TAKING THE POLICY
<p>I HAVE A POLICY WITH OLD MUTUAL WHICH HAS A DISABILITY COVER FOR R150,000. ON 04 NOVEMBER 2011 I WAS INVOLVED IN A SERIOUS MOTOR VEHICLE ACCIDENT WHERE I SUSTAINED SEVERE MULTIPLE INJURIES INCLUDING LOSS OF LEFT LOWER LIMB. HAD SEVERAL OPERATIONS. I LODGED A CLAIM IN 2012 BUT TO DAY I HAVENT RECEIVED MY MONEY AND AM STILL PAYING MY PREMIUMS.</p> <p>I HAVE BEEN SENT FROM PILLAR TO POST, INITIAL DOCUMENTS THEY NEEDED I COMPLETED INCLUDING CASE NUMBER. MY POLICY NUMBER IS ***b6. I DO NOT KNOW WHAT TO DO AS I SUBMITTED EVERYTHING. PLEASE HELP I NEED THE MONEY. THE FRUSTRATING THING I CANT EVEN CALL THE GYT ATTENDING TO MY CASE ONLY EMAIL. WHEN I EMAILED LAST TIME NO RESPONSE. AHMED FAYSEL AND HIS SUPERVISOR GAVE ME A BAD SERVICE. </p> <p>THANK YOU</p> <p>GLORIA NHLAPO</p>
Dear Gloria
Thank you for bringing this matter to our attention. We will investigate and provide you with feedback to resolve.
Kind regards
Carol Olckers
Complaints Management
Dear Gloria
Thank you for bringing this matter to our attention. We will investigate and provide you with feedback to resolve.
Kind regards
Carol Olckers
Complaints Management
Dear Gloria
I refer to my email. There is documentation that is still outstanding and is required in order to fully assess your claim. On receipt of the outstanding information, this matter will receive our further attention.
Regards
Carol Olckers
Complaints Assessor
Dear Gloria
I refer to my email. There is documentation that is still outstanding and is required in order to fully assess your claim. On receipt of the outstanding information, this matter will receive our further attention.
Regards
Carol Olckers
Complaints Assessor
Good day
I received the money due to me. All the money was paid out on the 24/ 06/2016 after 4 years 6months since submitting the claim!!! Thank you HELLO PETER for your intervention. I am happy today.
Thank you Carol for seeing to it that the matter was resolved in time. As a nurse I humbly request that the claims department improve the department and please hire professional doctors or nurses for the medical records.
Again thank you very much
Good day
I received the money due to me. All the money was paid out on the 24/ 06/2016 after 4 years 6months since submitting the claim!!! Thank you HELLO PETER for your intervention. I am happy today.
Thank you Carol for seeing to it that the matter was resolved in time. As a nurse I humbly request that the claims department improve the department and please hire professional doctors or nurses for the medical records.
Again thank you very much
Were it not for the tme and heartache wasted I would rate the company better than this
Were it not for the tme and heartache wasted I would rate the company better than this