AV
Anthony V
1 reviews | Active since May 2019
19 Aug 2026, 02:18
I reached out to Old Mutual on the 21 July 2026 to ask for instructions on how to cash out my policy as I have moved from South Africa
I reached out to Old Mutual on the 21 July 2026 to ask for instructions on how to cash out my policy as I have moved from South Africa. I have yet to hear back from them - even after following up 3 times with them, no answer even after escalating to their complaints department. It is absolutely disgusting that they happily took my money for 20 odd years but now that I am asking to cash my policy they are nowhere to be found. Absolutely shocking!
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Old Mutual's replyOfficial
19 Aug 2026, 07:12Good day Anthony,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Aug 2026, 07:12
Official
Good day Anthony,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management