I put a request on my investment on the 31st of January 2024 till today they fail to respond the children are waiting for their registration fees

I put a request on my investment on the 31st of January 2024 till today they fail to respond the children are waiting for their registration fees .The branches will help you submit everything but the finance department wil frustrate you on the 12 December I put a claim I got the money in January 2024 .