I oppened a funeral ...

I oppened a funeral policy of R200 with them couple of years ago a and money was withdrawn every month from my persal which is fine,after i think 3 years so,***** took place,old mutaul created another policy of R400 without my knowledge and i absolutely had no idea because withdrawals from persal you cannot see them on your account,so oneday,government paid me a little extra money from my previous overtimes and i was worried so i went over my payslip something that i dnt do and to my surprised i see 2 accounts from old mutual,i ran to the police station and opened a ***** case last year July 2025 and September 2026 im still waiting for their feedbank,ive been to their offices in Brits complaining that im still waiting,they keep telling me they have escalated the matter that i should wait for feedback and no feedback,the only feedback i got from them was that we still busy with your investigations,Refnumber and thats it over a year.