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elize F

1 reviews | Active since Jul 2011

15 Aug 2016, 13:23

I never had an Old Mutual Policy

<p>I keep receiving e-mails regarding missing premiums - please advise Your Old Mutual policy number ********** 4 – Important information #EFMP ********** CRU# </p> <p>I have never agreed to a policy or received any documentation. </p> <p>Please investigate and revert urgently </p>

0
Replies (2)
Old Mutual
Old Mutual's reply15 Aug 2016, 13:30
Official

Dear zzr

Thank you for bringing this to our attention. We are sorry to hear that you are being contacted about a policy you never requested. We are investigating this matter and will contact you tomorrow.

Kind regards

Old Mutual
Old Mutual's reply18 Aug 2016, 09:08
Official

Good day Mrs Fourie

Thank you for the review.

It would appear that we have another client with the same initials as yourself. Her portfolio was updated with your e-mail address and therefore the correspondence was posted to you. We have removed your e-mail from her portfolio and therefore you will not receive any e-mails from us again.

We apologise for the inconvenience caused in this regard.

Regards,

Brent Sellidon