sM
solly M
1 reviews | Active since Aug 2021
30 Aug 2021, 16:06
I need my money urgently.
I have place a request to cancel my annuity at Illanga Mall Old Mutual Branch since 03 August 2021 , I was promised that within 15 days the funds will be paid in my account by the consultant at Illanga Mall , up to so far no funds paid in my account . I have been calling the branch or customer services no updates provided to my request except a trail of ref numbers being issued : This are different ref number given :CEB*** , CCCPE***6,CEB*** up to so far no one is stepping up to assistance. The services is bad , there is no clear communication to me as client except different ref no being issued . I need my funds urgently . I am reachable on ***. Thank you in advance.
Helpful (0)
Replies (7)0
Replies (7)sM
solly M's updateReviewer Update
30 Aug 2021, 16:21 Thanks , I will appreciate your help .
sM
solly M's update30 Aug 2021, 16:21
Reviewer Update
Thanks , I will appreciate your help .
sM
solly M's updateReviewer Update
30 Aug 2021, 17:12HI Coleen , thank you for your reply. Honestly i have lost all trust in old mutual as it has been known for not paying out customers on time . I have been hearing those exact words you sent me for over a week . I no longer have the patience of an investigation . It seems old mutual has no efficiency towards its customers as we have seen a few years back on the news. The situation is not good for my stress level .
Regards
Solly
Regards
Solly
sM
solly M's update30 Aug 2021, 17:12
Reviewer Update
HI Coleen , thank you for your reply. Honestly i have lost all trust in old mutual as it has been known for not paying out customers on time . I have been hearing those exact words you sent me for over a week . I no longer have the patience of an investigation . It seems old mutual has no efficiency towards its customers as we have seen a few years back on the news. The situation is not good for my stress level .
Regards
Solly
Regards
Solly
sM
solly M's updateReviewer Update
31 Aug 2021, 09:52Morning
As a loyal client to old mutual for years i am extremely heartened with the level in which my matter is being handle . i was told in the morning i would get feedback only to find an email speaking the opposite to what promised . what is really going on and what is this the transparency regarding my issue . waiting period has lapsed 3 time already . May i kindly get my payout .
regards
unhappy loyal client
As a loyal client to old mutual for years i am extremely heartened with the level in which my matter is being handle . i was told in the morning i would get feedback only to find an email speaking the opposite to what promised . what is really going on and what is this the transparency regarding my issue . waiting period has lapsed 3 time already . May i kindly get my payout .
regards
unhappy loyal client
sM
solly M's update31 Aug 2021, 09:52
Reviewer Update
Morning
As a loyal client to old mutual for years i am extremely heartened with the level in which my matter is being handle . i was told in the morning i would get feedback only to find an email speaking the opposite to what promised . what is really going on and what is this the transparency regarding my issue . waiting period has lapsed 3 time already . May i kindly get my payout .
regards
unhappy loyal client
As a loyal client to old mutual for years i am extremely heartened with the level in which my matter is being handle . i was told in the morning i would get feedback only to find an email speaking the opposite to what promised . what is really going on and what is this the transparency regarding my issue . waiting period has lapsed 3 time already . May i kindly get my payout .
regards
unhappy loyal client
sM
solly M's updateReviewer Update
31 Aug 2021, 10:53Hi Thabiet .
I need my money , the email says nothing ..
Regards,
Solly Mkhabela
I need my money , the email says nothing ..
Regards,
Solly Mkhabela
sM
solly M's update31 Aug 2021, 10:53
Reviewer Update
Hi Thabiet .
I need my money , the email says nothing ..
Regards,
Solly Mkhabela
I need my money , the email says nothing ..
Regards,
Solly Mkhabela
sM
solly M's updateReviewer Update
02 Sept 2021, 12:40This is now more that 21 days without receiving my money , the only excuses received from Ntini is backlogs , unit pricing process and up to so far no feedback , nothing ,so for old mutual to deal backlogs it takes more than 21 days . Can someone step up at old mutual . I am tired of excuses . I need my money .
sM
solly M's update02 Sept 2021, 12:40
Reviewer Update
This is now more that 21 days without receiving my money , the only excuses received from Ntini is backlogs , unit pricing process and up to so far no feedback , nothing ,so for old mutual to deal backlogs it takes more than 21 days . Can someone step up at old mutual . I am tired of excuses . I need my money .
sM
solly M's updateReviewer Update
02 Sept 2021, 15:16This is already second day mentioning a pricing , exactly when the pricing process will be concluded . I need my money .
sM
solly M's update02 Sept 2021, 15:16
Reviewer Update
This is already second day mentioning a pricing , exactly when the pricing process will be concluded . I need my money .
sM
solly M's updateReviewer Update
06 Sept 2021, 10:53This already a month now or 30 days , without my money . I need my money . I still need someone at old mutual to step up not there current people assisting , none are telling the truth .
sM
solly M's update06 Sept 2021, 10:53
Reviewer Update
This already a month now or 30 days , without my money . I need my money . I still need someone at old mutual to step up not there current people assisting , none are telling the truth .