CG
Christina G
1 reviews | Active since Jun 2012
09 Mar 2015, 11:08
i need a proper answer
i had problems with my bank over the weekend of the 27 March i called old mutual on monday but the guy who answered the phone couldnt assist me, so i send a email and PATRICIA LUNGUZA send me the below email: <br> \Thank you for your request of 2 March 2015.<br> Kindly be advised that the premium was received and app**** to the policy. <br> If you have any enquiries please call our Group Schemes Call Centre on ***. Their operating hours are: Monday to Friday from 07:30 to 17:00."<br> Now i received a sms saying that no premium was received i must ensure suffiecient funds for March payment? what exactly is happening here???"""
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Old Mutual's replyOfficial
09 Mar 2015, 13:39Hello christinagarcias,
I apologise for the conflicting information you received.
I am looking into the matter and we will contact you shortly to resolve.
Kind regards
Nicolette du Toit
Complaints Management
I apologise for the conflicting information you received.
I am looking into the matter and we will contact you shortly to resolve.
Kind regards
Nicolette du Toit
Complaints Management
Best regards,
Old Mutual's reply09 Mar 2015, 13:39
Official
Hello christinagarcias,
I apologise for the conflicting information you received.
I am looking into the matter and we will contact you shortly to resolve.
Kind regards
Nicolette du Toit
Complaints Management
I apologise for the conflicting information you received.
I am looking into the matter and we will contact you shortly to resolve.
Kind regards
Nicolette du Toit
Complaints Management
Best regards,