I made a withdrawal on my MAX investstment and i was told it will be paid within 3 working days after finalisation now am still waiting and i called they told me its been escalated but did not give me the turnaround time . this service is very poor becau

Good day the respond i got is not satisfactory and is not a true reflection of the submited account....The below email refers:

Good day Mary Matjutla

I refer to your Hellopeter complaint.

I would like to sincerely apologise for the service experience you encountered and for any frustration this has caused.

I have investigated the matter and note that an automated message was sent to you on 27 February indicating that your funds would be available within 3-5 working days. This message was triggered when your withdrawal was authorised. However, your funds were still required to enter the pricing phase thereafter, which can take an additional 3-5 working days. I apologise for the misleading expectation created by this automated communication.

Our records confirm that payment was made on 2 March to your account ending in 448. Please note that, depending on your bank, funds may take 2-3 days to reflect. Kindly check your account to see whether the payment has reflected.

If the funds have not yet reflected, please provide me with a copy of your bank statement covering 2 March to the present date so that I can escalate the matter to our Payments Team for urgent investigation.

Kind regards

in respond to the above my account does not end with 448 as mentioned above kindly check your records clearly before making assumptions please investigate and comeback to me or else all my investment will be moved to another institution.

10 days later am still waiting and when i call they keep on saying they are escalating it the question is how many times do they escalate? when will they pay me my money and why do my money keeps on decreasing since the policy matures....all i need is my money

after responding to the email i never got any feedback hence am writing here.