I MADE A TWO POT WITHDRAWAL it's been a month now no feedback no update,I have to call them to do a follow-up but their phone is always not available,my colleagues made a withdrawal after me they get paid after 2 days,WE ARE ON THE SAME PROVIDENT FUND but

I MADE A TWO POT WITHDRAWAL it's been a month now no feedback no update,I have to call them to do a follow-up but their phone is always not available,my colleagues made a withdrawal after me they get paid after 2 days,WE ARE ON THE SAME PROVIDENT FUND but on my side there is no payment.i am not OK the way they handled my withdrawal request.i need a quickly intervention by the seniors.