I made a two pot withdrawal

I made a two pot withdrawal. I am unable to get any feedback on how far the process is as there are no channels to get feedback. I called the call center several times and everytime I held on for 35 minutes. When I eventually got through to someone, I spoke to someone by the name of Andile, he took my reference number and transfered me to another department although I was at the correct department. Other companies have already paid out their member's two pot funds, why is old mutual always the exception. The website shows payment pending since the 2nd of March. Old mutual always has problems when it comes to paying out it's members