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My name is Tshenolo Pertunia Patloeng tpatloeng

1 reviews | Active since Feb 2025

21 Feb 2025, 16:12

I made a funeral claim with old mutual on the 14 January 2025

I made a funeral claim with old mutual on the 14 January 2025. Till date I have not received any payments on both the funeral covers. I had to make loans in order to bury my late brother. I went to the branch countless times even called.

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Replies (1)
Old Mutual
Old Mutual's reply21 Feb 2025, 16:16
Official
Good day there,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.

Kind regards
Old Mutual Complaints Management