LL
Leesa L
1 reviews | Active since May 2025
27 May 2025, 06:36
I made a claim on the 12th of May
I made a claim on the 12th of May. It is still unprocessed even today. The service centre only sent an email four days later to ask for documents. An email without the forms they are requesting me to fill in. Its the 27th and I still have not received my funds
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Old Mutual's replyOfficial
27 May 2025, 07:05Good day Leesa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 May 2025, 07:05
Official
Good day Leesa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management