I lost my nephew on the 16th of May, submitted a clam on the 27th of May and I fully understood that it would take some time because it was unfortunately an accident

I lost my nephew on the 16th of May, submitted a clam on the 27th of May and I fully understood that it would take some time because it was unfortunately an accident. The claim has been assessed up until today and yet I only get feedbacks once I make a phone call. 2 weeks ago my family members were called to confirm if they know me and we hoped that once that is done, things should go fine. We had to go through a trauma of postponing the funeral we now can’t do things that we normally do after the funeral as part of our culture. My other policies are with Old Mutual and I’m definitely moving them, I cannot see myself going through the same thing in future.