MT
MrT T
1 reviews | Active since Apr 2010
09 Dec 2019, 15:00
I just want my money back, please!
Hi,
End of last year I signed up for a savings account with debit orders of R500 taken from my account.
A few months back, this account was closed without my authorisation. I don't mind the closure of account. I just want my money back because you have stopped taking the debit orders. I've phoned your call centre, no resolution. I've gone to the Gugulethu branch, the staff also told they can't help me. They said I don't have an account with Old Mutual!!!
I just want my money back!
The policy is under 69379F***
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
09 Dec 2019, 15:33Dear Tebogo,
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Colleen
Complaints management
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Colleen
Complaints management
Old Mutual's reply09 Dec 2019, 15:33
Official
Dear Tebogo,
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Colleen
Complaints management
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Colleen
Complaints management
MT
MrT T's updateReviewer Update
19 Dec 2019, 13:02Still waiting for the resolution!
Been waiting for weeks now.
Been waiting for weeks now.
MT
MrT T's update19 Dec 2019, 13:02
Reviewer Update
Still waiting for the resolution!
Been waiting for weeks now.
Been waiting for weeks now.
MT
MrT T's updateReviewer Update
20 Dec 2019, 05:40So, a few weeks ago, I posted a complaint about a ***** up by Old Mutual on my savings account.
For some silly reason they managed to close my savings account without my knowledge or permission WITHOUT ACTUALLY REFUNDING me!!! I was shocked when I discovered this.
Since the discovery of this carelessness I have been calling and emailing Old Mutual for months, requesting my money back. So far, they are still *******ly keeping my money.
I wrote a complaint here, Old Mutual phoned me, they told me they would get back to me, nothing's been done so far.
They are still holding my money hostage despite all these efforts, everybody is sending me from pillar to post.
Today I received yet another call from Old Mutual. Eventually, she also transferred my call to another department. After being on hold for ten minutes, another lady answered and still failed to help me.
It's funny that the Old Mutual branch staff that I went to advised me to go to the banking ombudsman, and now I can see why!
For some silly reason they managed to close my savings account without my knowledge or permission WITHOUT ACTUALLY REFUNDING me!!! I was shocked when I discovered this.
Since the discovery of this carelessness I have been calling and emailing Old Mutual for months, requesting my money back. So far, they are still *******ly keeping my money.
I wrote a complaint here, Old Mutual phoned me, they told me they would get back to me, nothing's been done so far.
They are still holding my money hostage despite all these efforts, everybody is sending me from pillar to post.
Today I received yet another call from Old Mutual. Eventually, she also transferred my call to another department. After being on hold for ten minutes, another lady answered and still failed to help me.
It's funny that the Old Mutual branch staff that I went to advised me to go to the banking ombudsman, and now I can see why!
MT
MrT T's update20 Dec 2019, 05:40
Reviewer Update
So, a few weeks ago, I posted a complaint about a ***** up by Old Mutual on my savings account.
For some silly reason they managed to close my savings account without my knowledge or permission WITHOUT ACTUALLY REFUNDING me!!! I was shocked when I discovered this.
Since the discovery of this carelessness I have been calling and emailing Old Mutual for months, requesting my money back. So far, they are still *******ly keeping my money.
I wrote a complaint here, Old Mutual phoned me, they told me they would get back to me, nothing's been done so far.
They are still holding my money hostage despite all these efforts, everybody is sending me from pillar to post.
Today I received yet another call from Old Mutual. Eventually, she also transferred my call to another department. After being on hold for ten minutes, another lady answered and still failed to help me.
It's funny that the Old Mutual branch staff that I went to advised me to go to the banking ombudsman, and now I can see why!
For some silly reason they managed to close my savings account without my knowledge or permission WITHOUT ACTUALLY REFUNDING me!!! I was shocked when I discovered this.
Since the discovery of this carelessness I have been calling and emailing Old Mutual for months, requesting my money back. So far, they are still *******ly keeping my money.
I wrote a complaint here, Old Mutual phoned me, they told me they would get back to me, nothing's been done so far.
They are still holding my money hostage despite all these efforts, everybody is sending me from pillar to post.
Today I received yet another call from Old Mutual. Eventually, she also transferred my call to another department. After being on hold for ten minutes, another lady answered and still failed to help me.
It's funny that the Old Mutual branch staff that I went to advised me to go to the banking ombudsman, and now I can see why!