I have sent many emails to old mutual to help me with my 2pot pay out many promises were made but non were made

I have sent many emails to old mutual to help me with my 2pot pay out many promises were made but non were made.eventualy a lady from old mutual phoned me and helped me to resolve the problem I can't remember her name . May God bless her I'm still waiting for my money to pay out but I'm sure it will happen early next week🤞🤞🤞🤞